Customer Service Coordinator job in Orlando

The environment at Hilton Grand Vacations will make you realize that the company acts as a motivation for achieving your dreams. We are found in a dynamic and favorable context where we facilitate our guests to improve their joy in life by taking them to new dùrungs of the globe and offering them additional periods of leisure.

Here’s why you will love it here:

• Reward Schemes
• A people-first culture
• Considering the number of learning and career advancement opportunities
• The Coordinator Customer Service position will involve data entry, general clerical work, and simple communication with clients on issues related to consumer rights infringements.

Responsibilities include:

Responsible for handling all correspondence of the Manage Portfolio Services email boxes and web queues.
Record owner correspondence in the form of mail, fax, e-mail, web form, and telephone inquiries.
Assign incoming customer communications like questions, comments, and general complaints (mainly received via email or postal mail).
Ensure/update the contents of the complaint management system as well as support documents concerning the owner’s account management.

Properly categorize owner concerns and requests, and correctly sort for dispatch to the suitable groups to address
Use various software applications to record docket notes in situations where complaints or consumer mail has been received

Address Attorney Verification Requests
Daily documentation and transfer of departmental voicemails
Any correspondence and/or payment details need to be legally, ethically, and confidentially dealt with.
Help all other members of the portfolio services staff with day-to-day operations as needed.

Qualifications What are we looking for?

• High School Diploma/GED
• 0-3 Years related experience
• Organizational skills
• Categories include Microsoft Office applications (Outlook, Adobe, Word, Excel).
• Proper temper writing and language skills
• Project Management experience

HGV was recognized with four of five stars for establishing an organizational culture of work-life balance and family-friendly policies and is on the Newsweek list of “America’s Greatest Workplaces for Parents & Families.” In the closing of many years, the best fulfillment that we’ve had the privilege of accomplishing is that of getting you, our owners, members, & guests. We have also been recognized for outstanding performance by our hardworking team members across all our resorts, call centers, and head offices.

Eligibility: All non-bargaining unit hourly team members of this company who are not members of any labor union or under any collective bargaining agreement.