About the Role
As a Client Success Manager, you will be the primary point of contact for our clients, ensuring they achieve maximum value from our platform. You won’t just help clients “use” the product — you’ll guide them in aligning IntusCare’s solutions with their organizational goals, creating real impact on care delivery and patient outcomes.
This is not a sales role. Your success will be measured by client satisfaction, retention, and results — not by how many upsells you make. You’ll be a trusted partner, advocate, and consultant to each client you work with.
About IntusCare
At IntusCare, we are on a mission to transform healthcare delivery through technology and data. Our platform helps healthcare organizations gain actionable insights, optimize operations, and improve patient outcomes. We work with some of the most forward-thinking healthcare providers in the country, including those focused on PACE (Program of All-Inclusive Care for the Elderly) and Medicare Advantage populations.
As part of our growth, we’re looking for a Client Success Manager to join our passionate team. This role is perfect for someone who thrives at the intersection of technology, healthcare, and relationship-building.
What You’ll Do
- Own the Product Adoption Journey: Lead clients through onboarding, training, and enablement so they can fully adopt IntusCare’s platform with confidence.
- Understand & Drive Client Goals: Learn each client’s workflows, pain points, and objectives, then tailor your approach to help them succeed.
- Monitor Progress & Engagement: Conduct regular health checks, usage reviews, and business reviews to ensure clients are using the platform effectively.
- Share Best Practices: Host sessions to share strategies, industry insights, and optimization tips that keep clients ahead of evolving care models.
- Act as the Voice of the Client: Advocate internally for client needs and provide valuable feedback to product and engineering teams to shape future improvements.
- Collaborate Cross-Functionally: Work closely with support, product, and data teams to deliver a seamless experience and resolve challenges quickly.
- Focus on Value, Not Sales: Your primary goal is to help clients achieve measurable outcomes that improve care delivery, not just to “renew contracts.”
What We’re Looking For
- Experience: 3+ years in client success, account management, or implementation (healthcare or SaaS strongly preferred).
- Healthcare Knowledge: Understanding of healthcare delivery models like PACE and Medicare Advantage is a huge plus.
- Communication Skills: Excellent written and verbal skills — you should be able to build trust and relationships quickly.
- Analytical Mindset: Ability to analyze usage data and translate it into actionable recommendations.
- Technical Comfort: Familiarity with CRMs, client success tools, and healthcare platforms (bonus if you’ve used EMR/EHR systems).
- Background Bonus: Experience in public health, healthcare administration, or clinical operations is ideal.
Why You’ll Love Working Here
- Competitive Salary: $90k–$110k per year (based on experience)
- Uncapped PTO: Take time off when you need it — we value work-life balance
- Comprehensive Benefits: Health, dental, vision insurance included
- Fully Remote: Work from anywhere in the US with a flexible schedule
- Career Growth: Professional development opportunities and room for advancement
- Mission-Driven Work: Be part of a company making real impact on patient care and healthcare innovation
Why This Role Matters
The Client Success Manager role is critical to the long-term success of IntusCare and our clients. Your efforts will directly impact how efficiently healthcare organizations operate and how effectively they care for patients. You’ll be the bridge between cutting-edge technology and the people who use it to save lives.
If you are passionate about improving healthcare, love building relationships, and want to be part of a collaborative, innovative team — this is the perfect opportunity for you.
