Company Overview
Deepgram is the leading platform underpinning the emerging trillion-dollar Voice AI economy, providing real-time APIs for speech-to-text (STT), text-to-speech (TTS), and building production-grade voice agents at scale. More than 200,000 developers and 1,300+ organizations build voice offerings that are ‘Powered by Deepgram’, including Twilio, Cloudflare, Sierra, Decagon, Vapi, Daily, Cresta, Granola, and Jack in the Box. Backed by a recent Series C, Deepgram has processed over 50,000 years of audio and transcribed more than 1 trillion words.
The Opportunity
The Scaled Team is how Deepgram delivers world-class customer success to our fastest-growing segment – at scale. Instead of one CSE per account, you’ll drive adoption, retention, and expansion across a large, pooled portfolio through a digital-first, one-to-many motion: automated customer journeys, programmatic outreach, self-serve enablement, and well-timed human touchpoints at the moments that matter most.
Who You Are
- You’re a Customer Success Engineer who works at the intersection of APIs, customer outcomes, and scale – credible running demos, guiding integration and architecture decisions, and helping customers get from prototype to production.
- You have the instinct to turn a one-off fix into something scalable: a playbook, an automation, a self-serve resource.
- You’re energized by serving a high volume of customers without dropping the quality bar.
- You write exceptionally well, because your writing has to scale across hundreds of customers at once.
- AI is how you work, not a tool you reach for occasionally.
What You’ll Do
- Own adoption, retention, and expansion across a large, pooled portfolio of Scaled-segment customers.
- Design and execute scalable customer journeys – digital onboarding sequences, automated lifecycle touchpoints, in-app guidance, self-serve resources.
- Show up at the moments that matter: activation, technical blockers, expansion signals, renewal, and risk.
- Provide hands-on technical guidance – run and record demos, guide API integrations and architecture decisions, troubleshoot L1/L2 issues – for developer and technical audiences.
- Build and maintain reusable enablement assets (demo scripts, integration guides, sample code, evaluation kits, playbooks).
- Run one-to-many programs – webinars, office hours, education campaigns.
- Monitor account health, usage, and churn-risk signals across the portfolio.
- Identify and scope expansion opportunities at scale, partnering with Sales.
- Serve as the voice of the customer internally.
- Track, analyze, and report portfolio-level KPIs: activation, adoption, usage, health, retention, expansion.
It’s Important To Us That You Have
- 3-5+ years in a technical, customer-facing role – Customer Success Engineering, Sales Engineering, Solutions Engineering, Implementation, Technical Account Management, or Support Engineering – at an API-driven, developer-first, or AI company.
- Fluency in APIs, developer workflows, and integration patterns, enough to run demos and troubleshoot L1/L2 issues.
- Experience serving a high volume of customers or building scaled/tech-touch programs.
- Systems thinking and process orientation – you’ve built repeatable playbooks, templates, or automations.
- A data-driven mindset: comfortable using product usage and customer health data to prioritize.
- Excellent written and verbal communication.
- A strong sense of ownership and comfort working both collaboratively and independently in a remote environment.
Compensation
Salary: $147,000 – $176,500 per year. Deepgram is an equal opportunity employer.
