About the Role
We are looking for a customer-focused Customer Success Manager to own the long-term success of a portfolio of accounts. You will help customers onboard, adopt, and get measurable value from our connected operations platform. This role combines relationship building, data-driven insights, and product expertise to drive retention and growth.
Key Responsibilities
- Own the health, renewal, and growth of a portfolio of customer accounts.
- Guide customers through onboarding, implementation, and ongoing adoption.
- Conduct regular business reviews focused on outcomes, usage, and new opportunities.
- Proactively identify and mitigate churn risk while expanding existing accounts.
- Serve as the voice of the customer, partnering with product, support, and sales teams.
- Track success metrics and maintain accurate account data in CRM systems.
- Build scalable success playbooks and share best practices across the team.
Requirements and Skills
- 2+ years of experience in customer success, account management, or client services.
- Proven ability to build strong relationships with customers and internal stakeholders.
- Comfort with data and analytics to demonstrate value and spot risk early.
- Excellent communication, presentation, and project management skills.
- Ability to manage multiple priorities in a fast-paced environment.
- Experience with SaaS or connected technology platforms is a plus.
- Familiarity with Salesforce or similar CRM tools is preferred.
Compensation
Salary: $65,598 – $88,200 / year. The exact base salary depends on experience, skills, and location. Full-time employees are also eligible for equity and a comprehensive benefits package.
Work Type: Full-Time, Remote – United States. We are an equal opportunity employer.
