About the Role
We are looking for a passionate and organized Customer Success Manager to help our customers get the most value from our platform. You will own a portfolio of accounts, guiding them through onboarding, adoption, and ongoing success. This role is perfect for a customer advocate who builds strong relationships, drives measurable business outcomes, and turns happy customers into champions of our product.
Key Responsibilities
- Own the health and growth of a portfolio of customer accounts, from onboarding through renewal and expansion.
- Lead onboarding, training, and implementation to ensure customers activate quickly and adopt our product deeply.
- Conduct regular business reviews with customers to measure value, surface opportunities, and align on goals.
- Proactively identify and mitigate churn risk while uncovering upsell and cross-sell opportunities.
- Serve as the voice of the customer, gathering feedback and partnering with Product and Support to drive improvements.
- Track customer success metrics, renewals, and expansion revenue using our CRM and data tools.
- Build scalable playbooks and best practices that improve the efficiency of the success organization.
Requirements and Skills
- 3+ years of experience in customer success, account management, or client services, ideally in a SaaS environment.
- Proven ability to build executive-level relationships and manage complex accounts.
- Strong project management and organizational skills with attention to detail.
- Comfort with data and analytics to tell compelling stories about customer health and value.
- Excellent communication, coaching, and stakeholder management abilities.
- Passion for customer-centricity and driving measurable business outcomes.
- Experience with CRM and CS platforms (e.g., Salesforce, Gainsight) is a plus.
Compensation
Salary: $95,000 – $120,000 / year. Total compensation includes base salary, equity, and broader benefits provided to all employees. The exact salary is based on experience, skills, and location.
