About Eleos Health
Eleos is the leading CareOps Automation platform for behavioral health, delivering better outcomes through a unique combination of behavioral health expertise, artificial intelligence and HIPAA-compliant machine learning models. Our mission is to improve the quality and availability of care for millions of people by empowering behavioral health professionals to use cutting-edge technology to increase the quality of their care while reducing the burden of documentation. Eleos is backed by F-Prime Capital, Eight Roads, aMoon, Arkin Digital Health, Samsung Neuroscience Center and Inebria.
About the Role
Eleos is looking for a Customer Success Partner who is driven to improve behavioral health outcomes. As an early member of the Customer Success team, you will play a critical role in optimizing the performance and value of Eleos’ fastest-growing solution. Each day you’ll partner directly with clinical teams to ensure they see value in Eleos and champion our technology across their continuum of care. You will also collaborate with internal teams to bring the voice of the customer into our product and processes.
Compensation
$120,000 – $140,000 / year (base salary plus variable component).
What You’ll Do
- Build strong, productive relationships with customer stakeholders to drive adoption, retention, and expansion across the customer base.
- Own the customer lifecycle for a portfolio of accounts from onboarding through renewal, identifying and mitigating churn risk early.
- Develop and execute strategic success plans for new and existing customers with a focus on delivering measurable clinical and operational value.
- Be the voice of the customer with internal teams, sharing insights and product feedback to support roadmap decisions.
- Set up and manage Executive Business Reviews and other governance touchpoints to communicate value realization.
- Contribute to the development of our Customer Success practice, tools, and resources as we grow.
- Travel occasionally for customer visits, onboarding workshops, and conferences (up to 20%).
Who You Are
- 4+ years of experience in customer success, account management, or client services, ideally in B2B SaaS or healthcare technology.
- Experience partnering with clinical or behavioral health organizations is a strong plus.
- Strong project management and organizational skills with the ability to manage multiple accounts and priorities simultaneously.
- Excellent communication and presentation skills, with the ability to lead conversations with executives and clinicians alike.
- Data-driven approach to customer outcomes and a passion for building scalable processes.
- Self-starter who thrives in a fast-paced, remote-first environment.
What We Offer
- Remote-first culture with flexible working hours.
- Competitive compensation and equity package.
- Comprehensive health, dental, and vision insurance.
- Generous PTO and parental leave policy.
- Professional development stipend and continued learning opportunities.
- Opportunity to make a direct and meaningful impact on behavioral health outcomes.
About You
We are looking for someone who is mission-driven, detail-oriented, and genuinely cares about the people we serve. If you are excited about combining customer success expertise with technology that makes a real difference in behavioral health, we would love to hear from you.
