About Us
We’re a remote-first, Series C startup backed by YC, on a mission to transform how healthcare professionals find work. With over 60,000 healthcare workers using our platform, we fill millions of shifts annually across clinics, care homes, and more in the U.S.With a team of 600+ across the globe and a profitable, growing business, we’re just getting started—and you could be part of the journey.
About the Role
We’re looking for sharp, motivated customer support professionals who don’t just solve problems—they take ownership. In this role, you’ll be the frontline connection between healthcare workers and our platform, helping them resolve issues around shifts, payments, onboarding, and more.
This isn’t your typical “entry-level” support job. We give you space to operate, think critically, and grow into future leadership roles. Many on our team today started exactly where you are—and are now leading people and projects across the company.
What You’ll Be Doing
- Offer real-time, compassionate support via chat, email, and voice to help healthcare workers resolve shift or platform-related concerns
- Use tools like Zendesk and Salesforce to track cases, log accurate notes, and ensure clean workflows
- Troubleshoot problems independently and escalate only when needed—owning each issue from start to finish
- Personalize every response, proofread carefully, and maintain a professional, helpful tone in every message
- Spot recurring issues and share insights with the team to improve internal processes
- Help onboard new professionals by walking them through how the platform works and setting them up for success
What We’re Looking For
- You’re fluent in English, both written and spoken
- You have 4+ years experience in customer support, especially via chat or voice
- You’ve worked with CRMs like Zendesk or Salesforce for 4+ years
- You’re comfortable with Google Workspace (Docs, Gmail, Sheets, etc.)
- You work well under pressure, pay strong attention to detail, and think on your feet
- You’re a proactive communicator who takes initiative, not someone who waits to be told
- You love working in a team and bring a positive, solution-focused attitude
Work Schedule
- Full-time, 5 days per week
- Weekend availability (Saturday & Sunday required)
- Shifts assigned based on business needs
- Team operates 24/7, so flexibility is key
Technical Requirements
- Stable, wired internet with at least 15 Mbps speed
- A device with at least i5 processor, 12GB RAM
- Quiet workspace and consistent power/internet backup
