Job Overview
Salary Range for Experienced Eligibility Specialists: $27.93 – $33.35 / hour (hiring rate $27.93/hour, Grade 15, non-exempt). Do you have a passion for helping people? It is important that your application show all the relevant education and experience you possess. Applications may be rejected if incomplete.
The position provides the initial and on-going determination of clients’ eligibility for federal and state public assistance programs while interacting with a diverse range of clients to provide quality customer service. This position is responsible for reviewing financial documents, interpreting program rules and requirements, and verifying client information to determine eligibility.
Essential Duties and Responsibilities
These examples do not include all possible responsibilities in this position and do not limit the assignment of related duties to this classification.
- Determines timely and accurate eligibility for federal and state public assistance programs.
- Evaluates information submitted from various sources including but not limited to client applications, financial institutions, vendors, and government institutions to ensure completeness and accuracy.
- Conducts case analysis to ensure program integrity and compliance.
- Collects, informs, and reviews various verification and documentation to ensure accurate eligibility determinations.
- Conducts client interviews primarily by phone to receive all necessary information from clients and to provide applicants with information on processes and programs.
- Interprets, explains, and implements complex rules, regulations, policies, and procedures to clients, community groups, and colleagues.
- Maintains a working knowledge of community resources and makes referrals to inform clients of all potential available resources.
- Attends work regularly and in a timely manner.
- Performs other duties as assigned or apparent.
Minimum Qualifications
In order to be considered for this position, applicants must possess the following: Two years of post-secondary formal education and a minimum of six months of experience in administrative/office support, financial services, or working with benefit eligibility/service delivery programs OR four years of related experience in administrative/office support, financial services, or working with benefit eligibility/service delivery programs OR two years of related County Human Services experience.
- Ability to handle confidential/sensitive client information.
- Ability to utilize complex computer applications.
- Ability to recognize and respect cultural differences.
- Ability to interpret complex rules and policies as they apply to programs.
- Ability to utilize effective interviewing techniques.
- Ability to accurately process detailed information according to established timelines.
- Ability to establish and maintain accurate records.
- Ability to comprehend and follow complex written and verbal instructions.
- Ability to work in a fast-paced team environment while meeting multiple deadlines.
- Ability to effectively communicate verbally and in writing.
All employees are required to reside within the state of Minnesota.
📠Location: On-site at 3301 County Road 138, Waite Park, MN 56387. Full-time, Grade 15.
Salary: $27.93 – $33.35 / hour
Stearns County is committed to providing equal opportunity and reasonable accommodation for people with disabilities.
