About Customer.io
Founded in 2012 and named to the 2025 Inc. 5000 list of fastest-growing private companies, Customer.io is a global, remote-first company of about 180 people across 36 countries. Over 9,000 companies, from startups to global brands, use our platform to send billions of emails, push notifications, in-app messages, and SMS every day. We help teams send smarter, more relevant messages using real-time behavioral data.
About the Role
We’re looking for a Global Controller to take the close, the books, and our control environment and make them theirs.
We’re a global, remote-first, private company built on subscription and usage-based revenue, and as we grow we need a controller who can lead the team already in place and sharpen the fundamentals. You’ll lead a team of ~7, growing, across revenue accounting, close, AP/AR, payroll, and treasury, and partner closely with the VP, Finance and with stakeholders across Sales, Legal, IT, HR, and Engineering.
What You’ll Do
- Lead monthly and quarterly close, GL, AP/AR, payroll, and account reconciliations, delivering accurate, timely US GAAP financials. Close currently runs ~10 business days; get us to 6-8 days within your first 12 months, with fewer post-close adjustments and aged reconciliations.
- Own revenue accounting and serve as our technical accounting authority on subscription and usage-based revenue recognition (ASC 606), including the ARR-to-GAAP bridge: reconciling ARR, billings, deferred revenue, contract assets, and usage true-ups to reported revenue.
- Author technical accounting position memos on contract modifications, SSP allocation, variable consideration, and capitalized contract costs.
- Own equity compensation accounting (ASC 718): grant accuracy, 409A timing, expense, modifications, and cap-table integrity.
- Manage and grow a team of ~7, building trust quickly and developing the leads beneath you.
- Build a control framework suited to a global, remote-first, private company with subscription and usage-based revenue, keeping the books audit-ready.
- Own our accounting systems roadmap (NetSuite, Stripe/Metronome, Ramp, Avalara, FloQast) and drive automation across close and reporting.
- Own select treasury operations, including cash management and banking relationships, and partner on FX exposure monitoring.
- Run our external audit relationship and coordinate with external tax partners on compliance, provisions, and filings.
- Manage the realities of a distributed, remote-first global team: statutory accounting coordination, payroll and contractor controls, entity reporting, and working with Legal, HR, and Tax on international compliance.
What We’re Looking For
- 10+ years of progressive accounting experience, including leading a team through managers or leads.
- A Big 4 (or equivalent top-tier public accounting) foundation.
- Deep US GAAP mastery, with particular strength in subscription and usage-based revenue recognition (ASC 606).
- A concrete, personally-owned automation or AI deployment in accounting with a measurable result that you can speak to in detail.
- Experience scaling an accounting function that was already running, not building one from zero.
- A proven track record with external audits and keeping books audit-ready.
- Strong leadership and communication skills, with credibility partnering with senior, cross-functional stakeholders.
- Nice to have: internal controls or SOX-readiness experience; remote-first/globally distributed company experience; M&A or deal accounting exposure; CPA license, active or inactive.
Compensation & Benefits
Salary: $244,000 – $290,000 / year, structured by geographic zone and depending on experience. Our inclusive benefits package supports your well-being and growth, including 100% coverage of medical, dental, vision, mental health, and supplemental insurance premiums for you and your family, 16 weeks paid parental leave, unlimited PTO, stipends for remote work and wellness, a professional development budget, and more.
