Description
- MAPP is the UK’s top specialist in commercial property and asset management, handling over £30bn+ worth of properties for domestic and international investors.
- We believe property management can and should be a positive force—for clients, for communities, and for the planet.
- Our innovative V1.0 to V4.0 framework helps clients and occupiers navigate today’s evolving property landscape through a people- and purpose-first approach.
- Unlike traditional job descriptions, we want to show you who we are. If this role sparks your interest—even if you don’t tick every single box—we encourage you to apply.
- MAPP is committed to creating a workplace where diversity is embraced, and everyone feels seen and supported.
- As a proud B Corp, our core values guide how we work: we focus on learning, growth, inclusivity, fun, and meaningful impact.
- If you’re passionate about great work and making a difference, this role in our client accounting team could be your next big step.
Requirements
- Ability to manage client relationships, lead meetings, and drive outcomes
- Accurate handling of billing processes: service charges, rents, credits, insurance, etc.
- Timely preparation of detailed financial reports (e.g., VAT, NOI, cashflow, owner statements)
- Advanced Excel skills including pivot tables and linked workbooks
- Maintain precise property and lease data using TRAMPS software
- Smooth onboarding/offboarding of properties and instructions
- Support with service charge budgeting and year-end reconciliation (as per RICS guidelines)
- Monthly analysis and reconciliation of client/tenant deposit accounts
- Review and authorize supplier payments and prepare funding requests
- Provide financial insight to support property and asset management strategy
- Confident in client and occupier communication
- Fully compliant with MAPP, RICS, ISO and statutory policies and procedures
- Exhibits MAPP values: Authentic, Accountable, Appreciative, Adventurous, and Avoids Ambiguity
- Strong initiative and time management
- Open to change and tech adoption
- Excellent written/verbal communication and customer service
- Able to prioritize, problem-solve, and work towards results
- Eager to learn, grow, and support others professionally
- Comfortable interacting with clients, suppliers, and stakeholders
- Solid report writing and documentation skills
Benefits
- 2+ years of experience in a similar client accounting role
- Familiarity with TRAMPS software
- Direct experience managing client accounts and chairing meetings
- Advanced Excel proficiency
- Prior experience preparing detailed property finance reports for clients
