About Contractor Independence
We help 7- and 8-figure home services companies (primarily roofers) win more local business by getting more and better Google reviews from their customers.
Our 5-SOS product calls homeowners after visits and completed jobs to: Make sure they are happy, Fix issues when they are not, Turn happy customers into Google reviews that drive more business.
We are a small, performance-driven team. This seat matters.
About the Role
We are hiring a Remote Reviews Specialist who is excellent on the phone. This is not cold sales. Your job is to: Call homeowners after a roofing visit or completed job, Run a quick satisfaction check (2-4 questions), If they are positive, earn and guide a Google review while you are on the line.
You will be on the phone most of the day. Calls are short (2-4 minutes), structured, and measured. You will get scripts, training, and coaching but you must already have the voice, people skills, and outbound experience to thrive in a phone-heavy role.
What You Will Do
- Call homeowners after in-home roofing appointments and completed jobs
- Confirm their experience with the rep/crew: 1-10 satisfaction rating, Anything we could have done better?
- When the experience is positive: Ask if they would be open to leaving a quick Google review, text them a direct review link, stay on the line and walk them through posting the review in 60-90 seconds
- When the experience is negative: Listen, acknowledge, and capture the issue, put the homeowner at ease, escalate the problem to our client, share the review link if they would like to leave a review
- Log call outcomes, notes, review promises, and posted reviews accurately in our system
- Hit clear daily and monthly targets for: Calls, Conversations, Reviews generated
You Are a Great Fit If
- You have very clear, neutral, easy-to-understand spoken English for U.S. homeowners
- You sound like a professional office manager at a local trades company, not a script-reading call center agent
- You can make a stranger feel at ease in under a minute, without turning it into a 10-minute chat
- You have worked in a phone-heavy outbound role before: Cold calling, Appointment setting, Collections, Inside sales
- You are comfortable: Making hundreds of dials per day, Hearing no repeatedly, Handling the occasional upset customer without getting flustered
- You like having a scoreboard (calls, conversations, reviews) and getting paid more when you produce more
- You can follow a script while sounding natural and human
Minimum Requirements
- Located in the United States or Canada
- Experience in a phone-heavy outbound role (call center, sales, collections, appointment setting, etc.)
- Exceptionally clear spoken English; strong, stable, engaging and professional phone presence
- Reliable high-speed internet and quiet, professional workspace at home
- Your own computer and quality headset suitable for continuous calls
- Able to work 9:00am-5:00pm ET, Monday-Friday
Compensation and Performance
OTE: $5,000-$6,000/month (base + performance bonus). Bonuses are tied directly to the number of reviews you generate, above a clear baseline, with simple daily and monthly rules. You will know exactly what you are being measured on and how to increase your pay.
Tools You Will Use
- CallTools (dialer)
- Google Workspace (Docs, Drive)
- Slack
- Zoom / Loom
