About the Role
Up to this point, the Stability team at Mercury has primarily built platform-level constructs that product teams adopt. However, those teams are asking for us to work more closely with them to mature their implementations and practices. We are creating an SRE team that will rotate through product teams. You will understand the team’s domain, identify opportunities for improvements in reliability/observability/performance/preparedness and create self-reinforcing, virtuous cycles.
As Part of This Role, You Will
- Embed with product teams, helping them improve their operational maturity by setting up and refining practices around on-call, monitoring, alerting, and run books.
- Run regular game day exercises with product teams, helping them feel more prepared to investigate and quickly remediate incidents.
- Jump into application code written in Haskell and TypeScript and implement reliability techniques such as retries, better error handling, better logging, circuit breaking, etc.
- Steer SLOs towards meaningful customer outcomes that product teams are accountable for. Those SLOs become a strong signal for whether the product is working as intended.
- Champion reliability practices through design document and code reviews.
- Identify observability gaps that hinder debugging, incident response, and business intelligence and help close those.
- Advocate for longer-term improvements that non-product engineering teams can drive.
- Participate in the product team’s on-call rotation while embedding or as part of a more general engineering rotation, helping us improve processes and how we learn from incidents.
The Ideal Candidate for the Role
- Has past Site Reliability Engineering or DevOps experience.
- Has measurable examples of influencing an organization towards greater reliability.
- Has significant experience with PostgreSQL.
- Has authored and operated Temporal workflows.
- Has experience with observability platforms like Grafana or Honeycomb.
- Has familiarity with OpenTelemetry.
Compensation
Salary: $200,700 – $250,900 / year (US employees, any location; base salary. Equity and benefits are in addition). The total rewards package at Mercury includes base salary, equity (stock options/RSUs), and benefits. New hire offers are made based on a candidate’s experience, expertise, geographic location, and internal pay equity relative to peers.
Location: Remote – United States (this role is also open to remote candidates in Canada, and to employees based in San Francisco, New York, or Portland). Mercury values diversity and belonging and is proud to be an Equal Employment Opportunity employer.
