Telehealth Medical Assistant –
Join Synapticure’s mission-driven remote care team and support patients living with neurodegenerative diseases like Alzheimer’s, Parkinson’s, and ALS. As a certified Medical Assistant, you’ll play a vital role in managing medical records, coordinating referrals, and virtually assisting patients across the United States. If you’re passionate about patient care and want to make a meaningful difference from home, this role is for you.
About Synapticure:
Synapticure is a mission-driven, remote-first healthcare company that’s reimagining how care is delivered to individuals living with neurodegenerative diseases. Founded by a patient and caregiver, our team is driven by empathy, innovation, and the goal of improving lives.
We provide nationwide access to expert neurologists, care coordinators, mental health providers, and clinical trial opportunities through a unified virtual care platform. Whether someone is navigating Alzheimer’s, Parkinson’s, ALS, or other neurological conditions, Synapticure ensures they receive compassionate, personalized, and connected care.
We also proudly support new initiatives like CMS’ GUIDE dementia care model and partner with leading healthcare providers, payers, and families across all 50 states.
About the Role:
Synapticure is seeking a dedicated, detail-oriented, and empathetic Telehealth Medical Assistant to support our remote neurology team. In this role, you’ll be a critical part of the patient journey — ensuring medical records are in place, authorizations are completed, referrals are processed, and patients feel welcomed and supported in every step of their care experience.
You won’t just be completing tasks; you’ll be advocating for patients, building connections with families, and helping ensure that every individual receives timely, high-quality virtual care.
This position is perfect for someone who is tech-savvy, organized, thrives in a fast-moving virtual environment, and truly cares about making a difference.
Key Responsibilities:
Patient Interaction & Prep
- Virtually greet patients before their telehealth appointments and ensure they’re ready for their visit.
- Serve as a friendly, knowledgeable contact for patients navigating complex care needs.
Medical Records & Documentation
- Retrieve, organize, and review medical records from multiple sources.
- Ensure complete, accurate documentation in patient records.
- Maintain compliance with HIPAA and privacy standards at all times.
Care Coordination & Referrals
- Manage and track referrals to specialists.
- Coordinate with external providers and medical partners.
- Ensure smooth transitions and timely care for patients across networks.
Administrative & Clinical Support
- Process prior authorizations and insurance paperwork.
- Collaborate with physicians, nurses, and care coordinators to streamline workflows.
- Support day-to-day operations by following clinical protocols and documenting all actions.
Cross-Functional Collaboration
- Work closely with internal teams including operations, behavioral health, and customer experience.
- Represent Synapticure professionally and clearly in all communications with partners and patients.
- Share insights and feedback to help improve workflows and patient outcomes.
Minimum Qualifications:
- Active Medical Assistant Certification
- At least 2 years of professional experience working as a medical assistant (in-person or remote)
- Strong understanding of patient privacy, HIPAA compliance, and medical documentation
- Proven experience managing and reviewing medical records and prior authorizations
- Experience coordinating referrals in a clinical or telehealth setting
- Excellent communication and interpersonal skills
- Strong tech skills — comfortable using virtual care platforms, EMRs, and workflow tools
- Self-motivated, organized, and able to work independently in a remote environment
Preferred Qualifications:
- Bilingual in English and Spanish (highly desirable)
- Experience in a startup or high-growth healthcare environment
- Familiarity with neurodegenerative diseases or chronic care coordination
- Ability to multitask effectively while maintaining attention to detail
- A genuine passion for helping others and working with vulnerable patient populations
What We Offer:
- 100% remote-first role with flexible work-from-home setup
- Competitive salary based on experience
- Comprehensive health insurance package
- Paid time off, holidays, and sick leave
- All necessary equipment and technology provided
- Opportunity to work with an inspiring, mission-focused team
- Career development and learning opportunities in a growing health tech company
Our Core Values:
- Relentless focus on patients and caregivers: Everything we do centers around those we serve.
- Empathy and humanity: We approach our work with compassion, kindness, and joy — even in serious moments.
- Curiosity and understanding: We listen first, stay humble, and never stop learning.
- Action with purpose: We are motivated by our mission and take initiative with urgency and care.
