About the Role
Are you passionate about operational excellence, streamlining processes, and enabling research teams to work at their best?
As a UX Research Ops Specialist II, you will be at the heart of scaling research operations and creating systems that empower researchers, designers, and product managers. This role is perfect for someone who loves problem-solving, building efficient workflows, and making a measurable impact on research quality across the organization.
You’ll collaborate with cross-functional teams to manage participant recruitment cycles, optimize research workflows, improve compliance processes, and track operational budgets. Your work will directly influence how the company gathers insights, innovates products, and delivers an exceptional experience to millions of users.
Key Responsibilities
In this position, you’ll be expected to:
Participant Recruitment & Management
- Lead end-to-end recruitment cycles — from identifying target participants to screening, scheduling, and ensuring seamless study execution.
- Maintain and improve participant databases for long-term engagement and data accuracy.
- Create better targeting methods and refine recruitment tools for faster turnaround times.
Operational Process Optimization
- Collaborate with researchers and product managers to streamline operational workflows.
- Analyze existing processes and recommend data-driven improvements to scale research capacity.
- Build templates, playbooks, and best practice guides that allow teams to self-serve common research operations tasks.
Compliance & Governance
- Ensure that privacy, legal, and ethical standards are consistently met during participant recruitment, data collection, and research studies.
- Document compliance procedures and train team members on governance best practices.
Tooling & Vendor Management
- Help procure, evaluate, and manage research tools, software platforms, and vendors.
- Coordinate with finance and vendor partners for renewals, payments, and contract compliance.
Knowledge Management & Communication
- Manage complex project documentation to ensure that operational knowledge is centralized and accessible.
- Share updates and communicate operational insights clearly with researchers, leadership, and stakeholders.
- Present information in a way that adapts to different audiences — from executives to junior researchers.
Budget Tracking & Reporting
- Monitor budgets for participant incentives, research tools, and vendor costs.
- Provide regular reporting to the UX Research Director and help ensure funds are allocated effectively.
What We’re Looking For
Qualifications & Skills Required:
- Experience: 3+ years of professional experience in UX Research Operations, Product Operations, Design Operations, or a similar enablement-focused role.
- Organizational Skills: Proven ability to manage multiple projects, track progress, and maintain accurate documentation.
- Communication: Clear, concise, and confident communicator — able to simplify complexity and tailor messaging for different stakeholders.
- Proactivity: Takes initiative to solve problems, optimize processes, and deliver results with minimal supervision.
- Technical Knowledge: Hands-on experience with research tools, participant management platforms, and vendor coordination.
- Compliance: Familiarity with privacy regulations, data handling policies, and ethical standards in participant research.
- Continuous Improvement: A mindset focused on learning, evolving, and scaling operations to support research at a growing organization.
Why You’ll Love Working Here
This company isn’t just hiring — it’s investing in your future. Here’s what you’ll enjoy as part of the team:
Benefits & Perks:
- Comprehensive Health Coverage: Choose from HSA with 100% employer-paid premiums or buy-up options for medical, dental, and vision plans.
- 401(k) Match: 50% match on your contributions up to the first 6% of your eligible pay.
- Generous Time Off: Flexible Time Away program, Sick Time Off, and 12 paid holidays each year.
- Paid Parental Leave: Up to 24 weeks of fully paid parental leave to support growing families.
- Learning & Development: Access to Udemy online learning platform, mentorship opportunities, and ongoing professional growth.
- Monthly Work Stipend: Support for home office setup and productivity needs.
- Employee Well-being: Counseling memberships, volunteer day opportunities, retail discounts, and your own personal Smartsheet account.
- Remote Flexibility: Teleworking options from any registered location in the U.S.
Why This Role Matters
UX research is at the core of great product design. As a UX Research Ops Specialist II, you will play a critical part in enabling researchers to focus on what they do best — uncovering insights that shape the future of the product. Your work will impact user satisfaction, product innovation, and business growth.
This is your opportunity to join a forward-thinking company where your contributions will be seen, valued, and rewarded.
How to Apply
Applications are now open!
Apply early to maximize your chances of consideration.
